Our Approach
Hilton was founded on the belief that hospitality could be a force for good in the world – that through travel, we could all achieve a purpose that is bigger than any one of us and deliver a lasting, positive impact for the people and places where we live, work and stay.
Travel with Purpose
Travel with Purpose is good for our people, hotels, communities and guests – and it is good for our business.
It is how we are realizing our founding purpose to fill the earth with the light and warmth of hospitality, driving positive impact, delivering lasting value, and inspiring our guests to travel with purpose.
Delivering Meaningful Guest Experiences
Driving forces behind Travel with Purpose
Our commitment to making a positive impact through Travel with Purpose is made possible by the power of our people, our hotels and our communities, who are at the heart of this work, and a robust roster of initiatives, which enable us to drive progress.
THE BACKBONE OF TRAVEL WITH PURPOSE
LIGHTSTAY
Our industry leading data management platform measures and tracks environmental and community impact progress enabling us to achieve success across our global portfolio of hotels.
HILTON SUPPLY MANAGEMENT (HSM)
Our global procurement and supply chain arm develops relationships and negotiates with suppliers around the world to source goods and services at the best combination of price, quality, and service. HSM’s Responsible Sourcing Team helps us make progress on our sourcing goals.
PARTNERSHIPS
Hilton collaborates with organizations that offer expertise and drive initiatives to create meaningful change for our people, hotels, and communities.
HILTON GLOBAL FOUNDATION (HGF)
HGF supports global projects led by nonprofits and Hilton Team Members to positively impact communities. It also aids Team Members through the Team Member Assistance Fund during disasters or unexpected financial hardships.
THE HEART OF TRAVEL WITH PURPOSE
TEAM MEMBERS
Our Team Members integrate Travel with Purpose into our operations, supply chain and comm unities, working together to fill the earth with the light and warmth of hospitality.
OWNERS
Our owners and developers are key partners in advancing a sustainable future for hospitality. They collaborate, provide feedback, pilot new initiatives, and inspire environmental and community impact progress.
CUSTOMERS
Our customers inspire us to create more sustainable stays. We use their feedback to shape our initiatives and collaborate with them to achieve positive impact together.
COMMUNITIES
Each Hilton hotel serves as a community hub, bringing together local members and welcoming new visitors. Small businesses, nonprofits, local leaders, and neighbors collaborate with our hotels to shape strategies that support local initiatives.
LightStay
Hilton’s award winning environmental and community impact management platform, LightStay, helps drive smarter, more sustainable hotel operations.
Integration of TWP across our business
At Hilton, every team works hand in hand to fill the earth with the light and warmth of hospitality and make progress toward our Travel with Purpose goals.
Here are some examples of what our Team Members are doing to integrate TWP into our operations, supply chain and communities:
Stakeholder Engagement
Hilton engages with both internal and external stakeholders to seek their expertise, set expectations and align priorities for the development of TWP programs. Through these relationships, we identify the best opportunities to deploy TWP strategic initiatives across the operations of our hotels.
